SHIPPING & RETURNS
Shipping Policy
We take great care in packaging every order to ensure it arrives safely.
Keepsake Orders
Finished keepsakes are carefully packaged and dispatched using a tracked postal service where possible. Once your keepsake has been been completed, you will receive confirmation that your order has been dispatched.
Please ensure your delivery address is correct at the time of ordering, as we cannot be held responsible for parcels sent to an incorrect address provided by the customer.
Fabric Pre-Orders & Physical Products
Pre-order fabrics, fabric panels, and other physical products will be dispatched once they have been printed, received, and quality checked.
Estimated turnaround times will be provided at the time of ordering. Please note that pre-order items may take longer than standard products due to the nature of the manufacturing process.
Delayed or Lost Parcels
Once an order has been dispatched, delivery times are the responsibility of the postal service or courier. However, if you experience any issues with delivery, please contact us and we will do our best to assist.
Return & Refund Policy
Personalised Keepsakes
Under the Consumer Contracts Regulations, personalised and custom-made items are exempt from the standard 14-day cancellation period.
As all keepsakes are handmade to order using your own clothing, fabrics, or personalised requirements, we are unable to accept returns, cancellations, or offer refunds once production has commenced.
If your keepsake arrives damaged or there has been an error with your order, please contact us within 14 days of delivery so we can work with you to resolve the issue.
Fabric Pre-Orders & Physical Products
If you have purchased a non-personalised physical product, you may request a return within 14 days of receiving your order.
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Items must be unused, unwashed, and returned in their original condition.
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Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or supplied incorrectly.
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Refunds will be processed once the returned item has been received and inspected.
Please note that fabric colours may vary slightly between screens and printed products. Minor colour variations are not considered faults.
Digital Designs & Digital Downloads
Due to the nature of digital products, all sales of digital designs, digital downloads, and digital pattern files are final.
Once a digital file has been purchased, downloaded, emailed, transferred, or access has been granted, it cannot be returned and is therefore non-refundable.
This is in accordance with UK consumer legislation relating to digital content supplied immediately with the customer's consent.
Please ensure you carefully review product descriptions before purchasing digital items.
If you experience any problems accessing your files, please contact us and we will be happy to assist.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery and include photographs where possible.
We will assess the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable resolution.
Contact Us
If you have any questions regarding shipping, returns, or your order, please don't hesitate to get in touch. We are always happy to help and will do our best to resolve any concerns.
Postage is calculated on parcel weight. Each order will be different depending on the fabrics used, items chosen, potential birth weight inclusions etc. This is how your postage will be calculated.
INCLUDED WITH ORDERS £100 AND OVER
Royal Mail (Tracked 24 Signed) - FREE
ORDERS UNDER £100 -
Royal Mail (Tracked 24 Signed)
Upto 2kg - £8.15
Upto 10kg - £10.15
If you'd rather have a peace of mind with your parcel, you can opt to choose a tracked, guaranteed next day delivery (once dispatched) and insured upto £150 courier option.
Parcelforce (Express24 with Signature)
Orders £100 and over - £4
Orders under £100 - £14
If multiple products are ordered delivery will be charged at the highest value. There is no extra charge for additional items.
All prices are for UK delivery only excluding the following postcodes and areas: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-34, PH49-50, ZE, Northern Island, Isle of man, Isles of Scilly & Chanel Islands.
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We also offer an ‘Express Service’ on our keepsakes made from your clothes.
This service speeds up the turn around time to 2 weeks from receipt of your clothing.
Gift vouchers & gift sets will be sent by royal mail first class and will be sent out within 2 days of ordering.
Please check individual products for the latest timescales. If products ordered have different turnaround times, they may be sent together at the latest turnaround time.
Once your parcel has been handed to the courier, it is their responsibility to deliver it. I cannot be held liable for delayed, lost, damaged, or stolen parcels.
Doodad Studios shall not be liable for any failure or delay in performing, or failure to perform, any of its obligations if such delay or failure results from a force majeure event, including but not limited to, severe weather, strikes, accidents, war, fire, or supply chain disruptions